Legal notice

1. BUSINESS IDENTIFICATION

1.1 Business Name

Ayla (also operating as "Ayla Sand Candles" and "Ayla Bukhur Kits")

1.2 Business Type

E-commerce retailer specializing in handcrafted sand candles, Bukhur kits, candle holders, wicks, and related wellness products.

1.3 Operating Jurisdiction

This business operates in and is subject to the laws of the Arab Republic of Egypt.

1.4 Website Platform

This website is hosted and operated through Shopify, a third-party e-commerce platform. Shopify's terms and privacy policy apply to the technical operation of this website.

2. BUSINESS CONTACT INFORMATION

2.1 Primary Contact

Business Name: Ayla
Email: [INSERT YOUR EMAIL]
Phone: [INSERT YOUR PHONE NUMBER]
WhatsApp: [INSERT YOUR WHATSAPP NUMBER]
Website: https://aylaegy.com

2.2 Business Address

Physical Address: [INSERT YOUR BUSINESS ADDRESS]
City: [INSERT CITY]
Postal Code: [INSERT POSTAL CODE]
Country: Egypt

2.3 Social Media & Online Presence

• Facebook: https://www.facebook.com/profile.php?id=61568816904910

• Instagram: https://www.instagram.com/ayla.egystore/

• TikTok: [INSERT IF APPLICABLE]

2.4 Business Hours

Operating Hours: [INSERT YOUR BUSINESS HOURS]
Customer Service Hours: [INSERT CUSTOMER SERVICE HOURS]
Timezone: Egypt Standard Time (EET)

3. WEBSITE OPERATOR & RESPONSIBILITY

3.1 Website Operator

The website https://aylaegy.com is operated and maintained by Ayla, a business registered and operating in Egypt.

3.2 Content Responsibility

Ayla is responsible for all content displayed on this website, including but not limited to:

• Product descriptions and images

• Pricing information

• Marketing materials and promotional content

• Blog posts and educational content

• Customer testimonials and reviews

3.3 Third-Party Content

While we strive to ensure accuracy, this website may contain content from third parties, including:

• Customer reviews and testimonials

• Social media feeds and embedded content

• Third-party images and graphics

• Links to external websites

Ayla is not responsible for the accuracy, completeness, or legality of third-party content. We reserve the right to remove any third-party content that violates our policies.

4. INTELLECTUAL PROPERTY RIGHTS

4.1 Ownership of Content

All original content on this website, including text, images, graphics, logos, product designs, and layouts, is the exclusive intellectual property of Ayla and is protected by Egyptian and international copyright laws.

4.2 Protected Elements

The following elements are protected intellectual property:

• Brand Name: "Ayla"

• Logo: Ayla logo design (all variations)

• Product Names: "Ayla Sand Candles," "Ayla Bukhur Kit," "Ayla Complete Sanctuary"

• Tagline: "Create Your Own Sanctuary"

• Product Designs: Unique packaging, vessel designs, and product configurations

• Photography & Imagery: All product photos and lifestyle images

• Written Content: Product descriptions, blog posts, guides, and instructional materials

4.3 Trademark Information

The following are registered or claimed trademarks of Ayla:

• "Ayla" (word mark)

• Ayla logo (design mark)

• "Create Your Own Sanctuary" (tagline)

4.4 Copyright Notice

4.5 License to Users

By accessing this website, you are granted a limited, non-exclusive, non-transferable license to view and use the content for personal, non-commercial purposes only. You may not:

• Reproduce or copy any content without written permission

• Distribute or transmit any content to third parties

• Modify, adapt, or create derivative works

• Use any content for commercial purposes

• Remove or alter any copyright or trademark notices

4.6 Infringement Reporting

If you believe your intellectual property rights have been infringed, please contact us immediately at [INSERT EMAIL] with:

• Description of the infringement

• URL or location of the infringing content

• Your contact information

• Statement of good faith belief that the use is unauthorized

5. PRODUCT INFORMATION & DISCLAIMERS

5.1 Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However, we do not guarantee that all information is completely accurate, error-free, or up-to-date. Slight variations in color, texture, and appearance may occur due to the handcrafted nature of our products.

5.2 Product Safety & Usage

All products are intended for use by adults in accordance with provided instructions. Users assume full responsibility for:

• Reading and following all product instructions

• Using products safely and appropriately

• Ensuring products are suitable for their needs

• Storing products properly

• Disposing of products responsibly

5.3 Health & Safety Disclaimers

Sand Candle Kits

• Sand candles are designed for decorative and aromatic purposes

• Use only in well-ventilated spaces

• Keep away from children and pets

• Do not leave burning candles unattended

• Never use sand candles near flammable materials

• Discontinue use if you experience respiratory irritation

Bukhur Kits

• Bukhur is intended for use in well-ventilated spaces only

• Do not inhale smoke directly

• May cause allergic reactions in sensitive individuals

• Consult a healthcare provider if you have respiratory conditions

• Keep away from children and pets

• Use only as directed in instructions

Candle Holders & Vessels

• Inspect for damage before use

• Use only with appropriate candles

• Never leave candles burning unattended

• Keep away from flammable materials

• Allow to cool completely before handling

5.4 Liability Disclaimer

Ayla is not responsible for:

• Allergic reactions or sensitivities to fragrances or materials

• Injuries or damage resulting from improper use

• Health effects from burning candles or using incense

• Damage to property caused by product use

• Results that vary from expected outcomes

6. PRICING & PAYMENT INFORMATION

6.1 Currency

All prices are displayed in Egyptian Pounds (EGP).

6.2 Price Accuracy

We make every effort to ensure pricing accuracy. However, we reserve the right to correct any pricing errors without notice. If a pricing error occurs after you place an order, we will contact you before processing payment.

6.3 Price Changes

Prices are subject to change without notice. The price charged will be the price in effect at the time of purchase.

6.4 Taxes & Fees

Applicable taxes (VAT, sales tax, etc.) will be calculated and displayed at checkout. You are responsible for any additional taxes or duties imposed by your local government.

6.5 Payment Methods

We accept the following payment methods:

• Cash on Delivery (COD)

• Credit/Debit Cards (Visa, Mastercard)

• Mobile Wallets (as available)

• Bank Transfers (upon request)

6.6 Payment Security

Payment processing is handled securely through Shopify's payment gateway. We do not store your full payment information on our servers. For payment security information, see Shopify's security practices at https://www.shopify.com/security.

7. SHIPPING & DELIVERY

7.1 Shipping Provider

We use Bosta for most deliveries within Egypt. Bosta is a third-party logistics provider, and we are not responsible for delays or damage caused by Bosta's services.

7.2 Delivery Timeframes

Estimated delivery times are provided for informational purposes and are not guaranteed. Delivery depends on:

• Your location within Egypt

• Courier availability

• Weather conditions

• Unforeseen circumstances

7.3 Free Shipping Threshold

Orders above 2,000 EGP qualify for free shipping within Egypt. This offer is subject to change without notice.

7.4 International Shipping

International shipping is available upon request. International customers are responsible for all customs duties, import taxes, and fees.

7.5 Risk of Loss

Risk of loss passes to you upon delivery to your address. We recommend inspecting packages immediately upon receipt and reporting damage within 24 hours.

8. RETURNS & REFUNDS

8.1 Return Window

Customers may request returns within 14 days of receiving their order.

8.2 Return Conditions

Products must be:

• Unused and in original condition

• In original packaging

• Accompanied by proof of purchase

8.3 Non-Returnable Items

The following items are non-returnable:

• Customized or personalized products

• Used or opened products

• Clearance or final sale items

8.4 Refund Processing

Refunds are issued to the original payment method within 7-10 business days of receiving the returned item.

8.5 Defective Products

If you receive a defective or damaged product, contact us within 24 hours with photos. We will replace the item or issue a full refund.

9. LIMITATION OF LIABILITY

9.1 Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED, WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AYLA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

9.3 Cap on Liability

OUR TOTAL LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID FOR THE PRODUCT IN QUESTION.

10. WEBSITE USAGE TERMS

10.1 Permitted Use

You may use this website for lawful purposes only. You agree not to:

• Violate any applicable laws

• Infringe on intellectual property rights

• Engage in fraud or deception

• Attempt unauthorized access

• Use automated tools (bots, scrapers)

• Post harmful or abusive content

10.2 Website Availability

We strive to maintain continuous website availability but do not guarantee uninterrupted service. We reserve the right to:

• Perform maintenance or updates

• Temporarily disable access

• Modify or discontinue features

• Restrict access for violations

10.3 User Accounts

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized access.

11. PRIVACY & DATA PROTECTION

11.1 Privacy Policy

Our complete Privacy Policy is available at https://aylaegy.com/policies/privacy-policy and is incorporated by reference into this Legal Notice.

11.2 Data Collection

We collect personal information necessary to:

• Process orders

• Provide customer service

• Send marketing communications (with consent)

• Improve our website and services

11.3 Data Protection

We implement industry-standard security measures to protect your data. However, no method of transmission is 100% secure.

11.4 Third-Party Services

We use third-party services including Shopify, Bosta, and payment processors. These services are subject to their own privacy policies.

12. DISPUTE RESOLUTION

12.1 Governing Law

These terms are governed by the laws of Egypt, without regard to conflict of law provisions.

12.2 Jurisdiction

Any legal action shall be brought exclusively in the courts located in Egypt.

12.3 Dispute Process

Before initiating legal action, we encourage informal resolution through:

1 Direct communication

2 Negotiation

3 Mediation (if both parties agree)

4 Litigation (as a last resort)

13. MODIFICATIONS TO THIS NOTICE

13.1 Right to Modify

We reserve the right to modify this Legal Notice at any time. Changes become effective immediately upon posting.

13.2 Continued Use

Your continued use of this website following any modifications constitutes your acceptance of the updated terms.